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FAQ
ORDER QUERIES   DELIVERY QUERIES
Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
  How is furniture delivered?
How long will my order take to arrive?
What are the postage costs for Online orders?
Can I track my order?
Which countries does MUJI ship to?
 
RETURNS QUERIES   OTHER
What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
  Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
 
Which countries does MUJI ship to?

MUJI UK can only ship orders to certain delivery locations within Great Britain, Europe, and mainland United States and Canada. We can ship orders to anywhere with a postcode in the UK which covers Northern Ireland, the Channel Islands, and the Scottish Isles. 
Furniture orders can only be delivered to mainland UK.

These are the countries we currently ship to:
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Netherlands Antilles
Romania
Slovakia
Slovenia
Spain
Switzerland
United Kingdom
United States
Vatican City State

ORDER QUERIES
Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
 
 
DELIVERY QUERIES
How is furniture delivered?
How long will my order take to arrive?
What are the postage costs for Online orders?
Can I track my order?
Which countries does MUJI ship to?
 
RETURNS QUERIES
What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
 
OTHER
Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
 
Which countries does MUJI ship to?

MUJI UK can only ship orders to certain delivery locations within Great Britain, Europe, and mainland United States and Canada. We can ship orders to anywhere with a postcode in the UK which covers Northern Ireland, the Channel Islands, and the Scottish Isles. 
Furniture orders can only be delivered to mainland UK.

These are the countries we currently ship to:
Austria
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Netherlands Antilles
Romania
Slovakia
Slovenia
Spain
Switzerland
United Kingdom
United States
Vatican City State

 
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© Muji Europe Holdings Ltd 2018 © Ryohin Keikaku Europe Ltd 2018All product and price information may be subject to change. Any dimensions quoted are for guidance only. Prices and product details should be checked at one of our UK stores before making or requesting any purchases. All electrical items can only be sold in the EU and conform to UK and European guidelines on domestic use. All products are subject to availability. All prices quoted are in Sterling