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FAQ
ORDER QUERIES   DELIVERY QUERIES
Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
  What are the postage costs for Online orders?
How is furniture delivered?
How long will my order take to arrive?
Can I track my order?
Which countries does MUJI ship to?
 
RETURNS QUERIES   OTHER
What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
  Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
 
Which payment methods are accepted?

We only accept credit or debit cards when ordering online. Cards accepted are Visa and Mastercard. Unfortunately we do not accept Electron, Discover or American Express.

Please ensure that the billing address of the card used matches the delivery address as a negative match may result in the transaction being declined. Your card is charged at the time you place the order.

MUJI uses Barclaycard ePDQ, which is an online payment service from Barclays bank. Payment details for ePDQ are entered over a secure link to Barclays bank who will then authorize the payment after first checking the details that have been entered. Credit Card details entered on to the ePDQ system are kept securely by Barclays bank and are not transmitted to MUJI.

ORDER QUERIES
Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
 
 
DELIVERY QUERIES
What are the postage costs for Online orders?
How is furniture delivered?
How long will my order take to arrive?
Can I track my order?
Which countries does MUJI ship to?
 
RETURNS QUERIES
What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
 
OTHER
Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
 
Which payment methods are accepted?

We only accept credit or debit cards when ordering online. Cards accepted are Visa and Mastercard. Unfortunately we do not accept Electron, Discover or American Express.

Please ensure that the billing address of the card used matches the delivery address as a negative match may result in the transaction being declined. Your card is charged at the time you place the order.

MUJI uses Barclaycard ePDQ, which is an online payment service from Barclays bank. Payment details for ePDQ are entered over a secure link to Barclays bank who will then authorize the payment after first checking the details that have been entered. Credit Card details entered on to the ePDQ system are kept securely by Barclays bank and are not transmitted to MUJI.

 
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© Muji Europe Holdings Ltd 2018 © Ryohin Keikaku Europe Ltd 2018All product and price information may be subject to change. Any dimensions quoted are for guidance only. Prices and product details should be checked at one of our UK stores before making or requesting any purchases. All electrical items can only be sold in the EU and conform to UK and European guidelines on domestic use. All products are subject to availability. All prices quoted are in Sterling