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FAQ
ORDER QUERIES   DELIVERY QUERIES
Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
  What are the postage costs for Online orders?
How is furniture delivered?
How long will my order take to arrive?
Can I track my order?
Which countries does MUJI ship to?
 
RETURNS QUERIES   OTHER
What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
  Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
 
How do I cancel or make changes to my order?

Unfortunately we are unable to make amendments to orders once they have been received for processing. 

Should you need to cancel your order once it has been submitted please contact us at mujionline@muji.co.uk.

If you wish to add items to your order, you will have to place a separate order through the online site. Please note that you will have to pay another postal charge on this order.

ORDER QUERIES
Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
 
 
DELIVERY QUERIES
What are the postage costs for Online orders?
How is furniture delivered?
How long will my order take to arrive?
Can I track my order?
Which countries does MUJI ship to?
 
RETURNS QUERIES
What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
 
OTHER
Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
 
How do I cancel or make changes to my order?

Unfortunately we are unable to make amendments to orders once they have been received for processing. 

Should you need to cancel your order once it has been submitted please contact us at mujionline@muji.co.uk.

If you wish to add items to your order, you will have to place a separate order through the online site. Please note that you will have to pay another postal charge on this order.

 
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© Muji Europe Holdings Ltd 2018 © Ryohin Keikaku Europe Ltd 2018All product and price information may be subject to change. Any dimensions quoted are for guidance only. Prices and product details should be checked at one of our UK stores before making or requesting any purchases. All electrical items can only be sold in the EU and conform to UK and European guidelines on domestic use. All products are subject to availability. All prices quoted are in Sterling