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FAQ
ORDER QUERIES   DELIVERY QUERIES
Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
  How is furniture delivered?
How long will my order take to arrive?
What are the postage costs for Online orders?
Can I track my order?
Which countries does MUJI ship to?
 
RETURNS QUERIES   OTHER
What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
  Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
 
Why was my card declined?

Your card can be declined for many reasons, the most common of which are listed below:

- The address does not match the address on the bank records.
- The postcode does not match the bank records
- The card number has been typed in incorrectly
- The card security number or CVS number has been typed in incorrectly
- The card type that you are using is not accepted by us. 

Please ensure that you type your address into the ePDQ system exactly as it is recorded on your bank or credit card statement, paying particular attention to your house / flat number and postcode.

Unfortunately we have cannot control the authorisation process. If the card continues to be declined, please contact your bank who should be able to provide the exact reasons for this. 

Your card is not charged when it is declined, though it may appear so. When a card is declined, the funds intended for the order are temporarily reserved by your bank. Since the order was never processed, the money will not be taken from your account. The reserved funds will automatically be released after a certain amount of time, usually within just a few days, depending on your bank.

 
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© Muji Europe Holdings Ltd 2017 © Ryohin Keikaku Europe Ltd 2017
All product and price information may be subject to change. Any dimensions quoted are for guidance only. Prices and product details should be checked at one of our UK stores before making or requesting any purchases. All electrical items can only be sold in the EU and conform to UK and European guidelines on domestic use. All products are subject to availability. All prices quoted are in Sterling