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FAQ
ORDER QUERIES   DELIVERY QUERIES
Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
   How is furniture delivered?
How long will my order take to arrive?
What are the postage costs for Online orders?
Can I track my order?
Which countries does MUJI ship to?
 
RETURNS QUERIES   OTHER
What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
   Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
 
How do I know if my refund has been processed?

Returns can take up to 4 weeks to be processed. 

Once your return has been received we will contact you to arrange the refund or exchange you have requested. In some cases where a refund is due we will need to contact you by phone to arrange this. Please be sure to factor in the shipment time for your return back to us. When your return is processed, we will send you a confirmation email. 

If more than 15 days have gone by and you believe a refund should have been processed yet you have not received your notification, please contact MUJIONLINE@muji.co.uk.
ORDER QUERIES
Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
  
 
DELIVERY QUERIES
How is furniture delivered?
How long will my order take to arrive?
What are the postage costs for Online orders?
Can I track my order?
Which countries does MUJI ship to?
 
RETURNS QUERIES
What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
 
OTHER
Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
 
How do I know if my refund has been processed?

Returns can take up to 4 weeks to be processed. 

Once your return has been received we will contact you to arrange the refund or exchange you have requested. In some cases where a refund is due we will need to contact you by phone to arrange this. Please be sure to factor in the shipment time for your return back to us. When your return is processed, we will send you a confirmation email. 

If more than 15 days have gone by and you believe a refund should have been processed yet you have not received your notification, please contact MUJIONLINE@muji.co.uk.
 
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© Muji Europe Holdings Ltd 2018 © Ryohin Keikaku Europe Ltd 2018All product and price information may be subject to change. Any dimensions quoted are for guidance only. Prices and product details should be checked at one of our UK stores before making or requesting any purchases. All electrical items can only be sold in the EU and conform to UK and European guidelines on domestic use. All products are subject to availability. All prices quoted are in Sterling