MUJI Online - Welcome to the MUJI Online Store.

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MUJI 無印良品

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© Muji Europe Holdings Ltd 2018 © Ryohin Keikaku Europe Ltd 2018All product and price information may be subject to change. Any dimensions quoted are for guidance only. Prices and product details should be checked at one of our UK stores before making or requesting any purchases. All electrical items can only be sold in the EU and conform to UK and European guidelines on domestic use. All products are subject to availability. All prices quoted are in Sterling

MUJI 無印良品
Choose MUJIOnline Shop:

	United Kingdom (View Delivery Options)

	Germany (View Delivery Options)

	Spain (Delivery to Spain and Portugal Only)

	Italy (Delivery within Italy only)

	France (Delivery within France only)

If you are unsure, expand the delivery options to view available delivery countries for each shop. If you cannot find your prefered country please see our Global Site

United Kingdom
Delivers to::
Austria	Belgium	Bulgaria
Canada	Croatia	Cyprus
Czech Republic	Denmark	Estonia
Finland	France	Germany
Greece	Hungary	Iceland
Italy	Latvia	Lithuania
Luxembourg	Malta	Netherlands
Netherlands Antilles	Norway	Portugal
Romania	Slovakia	Slovenia
Spain	Sweden	Switzerland
Ukraine	United Kingdom	United States
Vatican City State

Germany
Delivers to::
Belgien	Dänemark	Deutschland
Luxemburg	Niederlande	Österreich
Tschechien

ORDER QUERIES		DELIVERY QUERIES
Can I place an order over the phone or by email? How do I cancel or make changes to my order? Which payment methods are accepted? Is MUJI's full range available to purchase online? Why was my card declined?		What are the postage costs for Online orders? How is furniture delivered? How long will my order take to arrive? Can I track my order? Which countries does MUJI ship to?

RETURNS QUERIES		OTHER
What is MUJI's returns policy? Do I have to pay to send back a wrong or defective item? How do I know if my refund has been processed? Can I exchange my online purchase in-store? What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?		Where can I make Press Enquiries about MUJI? How can I find out about new products and promotions? Does MUJI do gift vouchers or can my company open an account?

How do I know if my refund has been processed? Returns can take up to 4 weeks to be processed. Once your return has been received we will contact you to arrange the refund or exchange you have requested. In some cases where a refund is due we will need to contact you by phone to arrange this. Please be sure to factor in the shipment time for your return back to us. When your return is processed, we will send you a confirmation email. If more than 15 days have gone by and you believe a refund should have been processed yet you have not received your notification, please contact MUJIONLINE@muji.co.uk.

ORDER QUERIES
Can I place an order over the phone or by email? How do I cancel or make changes to my order? Which payment methods are accepted? Is MUJI's full range available to purchase online? Why was my card declined?

DELIVERY QUERIES
What are the postage costs for Online orders? How is furniture delivered? How long will my order take to arrive? Can I track my order? Which countries does MUJI ship to?

RETURNS QUERIES
What is MUJI's returns policy? Do I have to pay to send back a wrong or defective item? How do I know if my refund has been processed? Can I exchange my online purchase in-store? What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?

OTHER
Where can I make Press Enquiries about MUJI? How can I find out about new products and promotions? Does MUJI do gift vouchers or can my company open an account?

How do I know if my refund has been processed? Returns can take up to 4 weeks to be processed. Once your return has been received we will contact you to arrange the refund or exchange you have requested. In some cases where a refund is due we will need to contact you by phone to arrange this. Please be sure to factor in the shipment time for your return back to us. When your return is processed, we will send you a confirmation email. If more than 15 days have gone by and you believe a refund should have been processed yet you have not received your notification, please contact MUJIONLINE@muji.co.uk.

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Strictly Nescessary Cookies

Type of Cookies	These cookies are necessary for the functionality of our page. Individually randomised and anonymous Session ID and cookies nescessary for your Shopcart and Muji Account. These are automatically cleared when your browser is reset or closed. Due to it's importance you can not disable these cookies through these settings, if you disable cookies via your browsers settings please keep in mind that it might affect the functionality of our page.
What do we collect?	• Which products you have added to your basket, • If you are logged in to your account, • Which region you are visiting, • Your Cookie Settings,
Purpose	These cookies enables you to use our services such as shopcart as well as ensuring the website looks consistent through your visit. The cookies store information about your basket and in what stage you are in the checkout process. The cookies also ensures you can log into your account and stay logged in during your session.
What they DO NOT do	These cookies do not store any of your personal data. We will never share any of the data we collect from you with any third party and will only be used for it's intended purpose.

Statistical Cookies

Type of Cookies	Traffic log cookies. These cookies include informaton on your behaviour through out your visit. These cookies expire as soon as your browser is closed or cleared. They do not collect personal data, only your activity on our website.
What do we collect?	• Which pages at Muji.eu you've viewed, • Which products you've purchased, • General Demographics
Purpose	We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
What they DO NOT do	These cookies do not store any of your personal data. We will never share any of the data we collect from you with any third party and will only be used for it's intended purpose.

Google Analytics Cookies

Type of Cookies	Third Party Cookies. These cookies are used to improve our service and get a better understanding of our cutomers and sales. The cookies are sent to Googles 'Google Analytics' tool and will only be shared with authorised users relating to Muji.eu. No personal data is collected only data in regards to behaviour and acquisition.
What do we collect?	• Which pages at Muji.eu you've viewed, • Which products you've purchased, • General Demographics
Purpose	We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
What they DO NOT do	These cookies do not store any of your personal data. We will never share any of the data we collect from you with any other third party than Google Analytics and will only be used for it's intended purpose.

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