|ORDER QUERIES||DELIVERY QUERIES|
|Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
|How is furniture delivered?
How long will my order take to arrive?
What are the postage costs for Online orders?
Can I track my order?
Which countries does MUJI ship to?
|What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
|Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
|What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
Electronic waste is one of the fastest growing waste streams and much of it can be recycled to make new consumer goods. The UK's Waste Electrical and Electronic Equipment (WEEE) regulations require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage their customers to participate in recycling.
MUJI are offering free in-store take back so you are able to take your items to our stores. You need not have purchased the equipment from one of our stores. If you are purchasing a product from our stores just bring your equivalent waste product with you when you come to purchase a new one. You must make sure that the product is clean and safe - i.e. no broken glass or sharp edges*
All new electrical and electronic products now carry the 'crossed out wheelie bin' logo to help you identify which products are recyclable. You do not need to have purchased new equipment to be able to recycle your old appliances. The products are sent to our recycling centre for processing.
*We reserve the right to refuse products that are not presented in a clean and safe manner