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FAQ
ORDER QUERIES   DELIVERY QUERIES
Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
  How is furniture delivered?
How long will my order take to arrive?
What are the postage costs for Online orders?
Can I track my order?
Which countries does MUJI ship to?
 
RETURNS QUERIES   OTHER
What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
  Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
 
How can I contact MUJI?

If you have placed an Online order and wish to make an enquiry relating to that order please contact the Online team at MUJIONLINE@muji.co.uk, quoting your order number. We endeavour to answer emails promptly so if you have not received a response, this could be because some email providers mark our emails as spam or completely block them. Please check your spam folder to see if our response is there. It may also be a good idea to add the MUJIONLINE@muji.co.uk address to your contacts so future emails are not blocked. During sales and peak season, our Customer Service department is exceptionally busy. If you sent an email and haven’t heard back from us after 3 working days, please feel free to send a follow up email. Alternatively please contact the MUJI Online team on: 020 8992 0880.

We have carried out exhaustive checks on our website and hope that you have a problem free visit to muji.eu. However, in the unlikely event that you do experience any technical problems during your visit please contact us at Web Help and we will endeavour to rectify your problem as soon as possible.

You can also contact our general Customer Services by clicking the ‘kaizen’ link below.


 
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© Muji Europe Holdings Ltd 2017 © Ryohin Keikaku Europe Ltd 2017
All product and price information may be subject to change. Any dimensions quoted are for guidance only. Prices and product details should be checked at one of our UK stores before making or requesting any purchases. All electrical items can only be sold in the EU and conform to UK and European guidelines on domestic use. All products are subject to availability. All prices quoted are in Sterling