|ORDER QUERIES||DELIVERY QUERIES|
|Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
|How is furniture delivered?
How long will my order take to arrive?
What are the postage costs for Online orders?
Can I track my order?
Which countries does MUJI ship to?
|What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
|Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
|How long will my order take to arrive?
Delivery within the M25
Your furniture can be delivered up to 10 working days (Up to 14 over the Christmas period), or on a future date of your choice. A member of the team will contact you within a few days of you placing the order to arrange a convenient delivery date. Furniture deliveries are made direct from our warehouse from Wednesday to Sunday. Customers can specify a delivery day but are unable to choose a specific delivery time, however, the driver will call one hour before delivery. The driver will take the furniture into the room of your choice but cannot help to assemble it and cannot remove old furniture or packaging. If nobody is available to accept the delivery on the pre-agreed date, it will be taken back to our warehouse and you will be charged for re-delivery. Please inform us if there are any special arrangements, for example if the furniture will need to be carried up more than 2 flights of stairs, or you have a very narrow staircase.
Delivery outside the M25
Your furniture can be delivered within 21 (Up to 35 over the Christmas period) working days, or on a future date of your choice. Deliveries are made Monday - Friday, but a Saturday delivery can usually be made for an additional charge. You will receive an order confirmation once your order has been accepted and our national sub-contracted courier company will send a text message once the furniture has been delivered to them to book the delivery. If you are not available on the date they propose in the text message, somebody will give you a call to arrange a convenient date and this will be confirmed via email. Once you have committed to the day, the furniture can arrive between 7am and 9pm on that day. On the day of your delivery, you will be given a 3 hour delivery window and will be contacted between 30 minutes and one hour before the delivery. The driver will wear foot covers but it is the customer’s responsibility to prepare their home for the delivery (e.g. covering carpets and removing pictures if required). The driver cannot help to assemble the furniture and cannot remove old furniture or packaging. The driver will stay whilst you check your order– in the unlikely event that there are any issues they will contact MUJI so that we can arrange a suitable resolution with you.
For problems which arise once the driver has left, please email MUJIOnline@muji.eu.