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FAQ
ORDER QUERIES   DELIVERY QUERIES
Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
  How long will my order take to arrive?
What are the postage costs for Online orders?
How is furniture delivered?
Can I track my order?
Which countries does MUJI ship to?
 
RETURNS QUERIES   OTHER
What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
  Fortune Can Terms & Conditions 2016
How can I contact MUJI?
Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
How is the MUJI website protected?
 
What are the postage costs for Online orders?

POSTAGE
All parcels are sent by 1st class Royal Mail or Parcelforce Signed For service. We aim to despatch all orders within 10 working days (subject to stock availability), but please allow up to 28 days for delivery to destinations within the UK. It is our policy to despatch items ordered in the shortest possible time, but we cannot be held responsible for any delays or damages occurred whilst in transit.
POSTAGE RATES
For addresses in mainland Great Britain:
Amount of Order (in £)Postage
upto £24.99£2.95
£25.00 to £99.99£4.95
£100.00 to £199.99£9.95
£200.00 to £299.99£19.95
£300.00 to £499.99£29.95
£500.00 to £999.99£39.95
Above £1000.00We will confirm charges prior to despatch
 
For addresses in mainland Europe:
Amount of Order (in £)Postage
upto £19.99£29.95
£20.00 to £99.99£39.95
£100.00 to £199.99£59.95
Above £200.00We will confirm charges prior to despatch
 
For addresses in mainland United States & Canada:
Amount of Order (in £)Postage
upto £19.99£29.95
£20.00 to £99.99£39.95
£100.00 to £199.99£59.95
Above £200.00We will confirm charges prior to despatch
 
SURCHARGE
Large items incur a surcharge to cover the extra costs of postage. The postage surcharge is £24.95 and you will only be charged this once per order.
For large items we do reserve the right to alter these charges. However, we will confirm charges prior to despatch should they be different from the above. We can only post orders to mainland Great Britain, mainland Europe, US & Canada.

 
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© Muji Europe Holdings Ltd 2017 © Ryohin Keikaku Europe Ltd 2017
All product and price information may be subject to change. Any dimensions quoted are for guidance only. Prices and product details should be checked at one of our UK stores before making or requesting any purchases. All electrical items can only be sold in the EU and conform to UK and European guidelines on domestic use. All products are subject to availability. All prices quoted are in Sterling