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FAQ
ORDER QUERIES   DELIVERY QUERIES
Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
  How is furniture delivered?
How long will my order take to arrive?
What are the postage costs for Online orders?
Can I track my order?
Which countries does MUJI ship to?
 
RETURNS QUERIES   OTHER
What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
  Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
 
What is MUJI's returns policy?

We hope you will be pleased with your purchase. Should you wish to return anything bought from us at MUJ Online, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be made within a reasonable time (usually 30 days from the date of receiving your order) and in the original, undamaged packaging. If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item and this includes underwear and bed linen.

We will refund the price of the item to the purchaser or exchange the product once it is received by us.

Please return the item/s to:

MUJI Online
Unit 12
Victoria Industrial Estate
Victoria Road
London
W3 6UU

A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods, but not when a product is simply unwanted.

None of the above conditions affect your statutory rights when goods are faulty, or not as described.

Furniture Refund Policy

Unsuitable Items 
If you change your mind about a product, MUJI will issue a refund provided that we are informed within 30 days of the product being received and that the customer can show proof of purchase. The product should be returned unused and in the original undamaged packaging, otherwise we reserve the right to refuse a refund, or deduct a charge which will be no more than 30% of the original price. There will be no delivery refund and you will be charged for collection of the product.

Faulty Items
If an item is faulty within the first year of purchase, we are happy to issue a replacement, and if that is unsatisfactory, a refund. MUJI will pay all courier charges. This does not affect your statutory rights. To arrange a return, please contact us as soon as possible. 

Should you have any queries about a return, please contact our Online team at mujionline@muji.eu

 
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© Muji Europe Holdings Ltd 2017 © Ryohin Keikaku Europe Ltd 2017
All product and price information may be subject to change. Any dimensions quoted are for guidance only. Prices and product details should be checked at one of our UK stores before making or requesting any purchases. All electrical items can only be sold in the EU and conform to UK and European guidelines on domestic use. All products are subject to availability. All prices quoted are in Sterling