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FAQ
ORDER QUERIES   DELIVERY QUERIES
Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
  What are the postage costs for Online orders?
How is furniture delivered?
How long will my order take to arrive?
Can I track my order?
Which countries does MUJI ship to?
 
RETURNS QUERIES   OTHER
What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
  Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
 
Do I have to pay to send back a wrong or defective item?

If you have received a wrong or defective item, we will reimburse you for all postage costs incurred in returning the item back to us via Royal Mail or Parcelforce 48 Hour Service (for larger items). 

There will be a returns slip sent with every order- please be sure to complete this and enclose the slip along with proof of purchase and the defective item back to the address seen on the parcel. Should you need to return any items to us we recommend using a recorded service as we cannot be held responsible for any items lost in transit. 

Please keep your postage receipt in case proof of postage cost is required. 

For furniture returns, please email mujionline@muji.eu for further advice or refer to the Furniture Returns Policy.

ORDER QUERIES
Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
 
 
DELIVERY QUERIES
What are the postage costs for Online orders?
How is furniture delivered?
How long will my order take to arrive?
Can I track my order?
Which countries does MUJI ship to?
 
RETURNS QUERIES
What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
 
OTHER
Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
 
Do I have to pay to send back a wrong or defective item?

If you have received a wrong or defective item, we will reimburse you for all postage costs incurred in returning the item back to us via Royal Mail or Parcelforce 48 Hour Service (for larger items). 

There will be a returns slip sent with every order- please be sure to complete this and enclose the slip along with proof of purchase and the defective item back to the address seen on the parcel. Should you need to return any items to us we recommend using a recorded service as we cannot be held responsible for any items lost in transit. 

Please keep your postage receipt in case proof of postage cost is required. 

For furniture returns, please email mujionline@muji.eu for further advice or refer to the Furniture Returns Policy.

 
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© Muji Europe Holdings Ltd 2018 © Ryohin Keikaku Europe Ltd 2018All product and price information may be subject to change. Any dimensions quoted are for guidance only. Prices and product details should be checked at one of our UK stores before making or requesting any purchases. All electrical items can only be sold in the EU and conform to UK and European guidelines on domestic use. All products are subject to availability. All prices quoted are in Sterling