|ORDER QUERIES||DELIVERY QUERIES|
|Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
|How is furniture delivered?
How long will my order take to arrive?
What are the postage costs for Online orders?
Can I track my order?
Which countries does MUJI ship to?
|What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
|Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
|Do I have to pay to send back a wrong or defective item?
If you have received a wrong or defective item, we will reimburse you for all postage costs incurred in returning the item back to us via Royal Mail or Parcelforce 48 Hour Service (for larger items).
There will be a returns slip sent with every order- please be sure to complete this and enclose the slip along with proof of purchase and the defective item back to the address seen on the parcel. Should you need to return any items to us we recommend using a recorded service as we cannot be held responsible for any items lost in transit.
Please keep your postage receipt in case proof of postage cost is required.
For furniture returns, please email firstname.lastname@example.org for further advice or refer to the Furniture Returns Policy.