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FAQ
ORDER QUERIES   DELIVERY QUERIES
Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
  What are the postage costs for Online orders?
How is furniture delivered?
How long will my order take to arrive?
Can I track my order?
Which countries does MUJI ship to?
 
RETURNS QUERIES   OTHER
What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
  Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
 
What are the postage costs for Online orders?

POSTAGE
All parcels are sent by 1st class Royal Mail or Parcelforce Signed For service. We aim to despatch all orders within 10 working days (subject to stock availability), but please allow up to 28 days for delivery to destinations within the UK. It is our policy to despatch items ordered in the shortest possible time, but we cannot be held responsible for any delays or damages occurred whilst in transit.
 
PARCELS POSTAGE RATES
Please note that furniture items are delivered separatley and therefore have different delivery charges. Please see Furniture Postage Rates below.
For addresses in mainland Great Britain:
Amount of Order (in £)Postage
up to £24.99£2.95
£25.00 to £99.99£4.95
£100.00 to £199.99£9.95
£200.00 to £299.99£19.95
£300.00 to £499.99£29.95
£500.00 to £999.99£39.95
Above £1000.00We will confirm charges prior to despatch
 
For addresses in mainland Europe:
Amount of Order (in £)Postage
upto £19.99£29.95
£20.00 to £99.99£39.95
£100.00 to £199.99£59.95
Above £200.00We will confirm charges prior to despatch
 
For addresses in mainland United States & Canada:
Amount of Order (in £)Postage
upto £19.99£29.95
£20.00 to £99.99£39.95
£100.00 to £199.99£59.95
Above £200.00We will confirm charges prior to despatch
 
FURNITURE POSTAGE RATES
MUJI offers furniture delivery service within the mainland UK. For more information about your furniture delivery please refer to our FAQ page under how is furniture delivered?
Within M25:
(London & Greater London Postcodes)
£35.00
England:
(England Postcodes outside M25)
£39.00
Mainland UK:
(Cornwall, Wales, Scotland and Highlands)
£49.00
 
SURCHARGE
Large items incur a surcharge to cover the extra costs of postage. The postage surcharge is £24.95 and you will only be charged this once per order.
For large items we do reserve the right to alter these charges. However, we will confirm charges prior to despatch should they be different from the above. No goods or postage will be charged to your credit cards until your goods have been despatched. We can only post orders to mainland Great Britain, mainland Europe, US & Canada.


ORDER QUERIES
Can I place an order over the phone or by email?
How do I cancel or make changes to my order?
Which payment methods are accepted?
Is MUJI's full range available to purchase online?
Why was my card declined?
 
 
DELIVERY QUERIES
What are the postage costs for Online orders?
How is furniture delivered?
How long will my order take to arrive?
Can I track my order?
Which countries does MUJI ship to?
 
RETURNS QUERIES
What is MUJI's returns policy?
Do I have to pay to send back a wrong or defective item?
How do I know if my refund has been processed?
Can I exchange my online purchase in-store?
What is MUJI's Waste Electrical and Electronic Equipment (WEEE) policy?
 
OTHER
Where can I make Press Enquiries about MUJI?
How can I find out about new products and promotions?
Does MUJI do gift vouchers or can my company open an account?
 
What are the postage costs for Online orders?

POSTAGE
All parcels are sent by 1st class Royal Mail or Parcelforce Signed For service. We aim to despatch all orders within 10 working days (subject to stock availability), but please allow up to 28 days for delivery to destinations within the UK. It is our policy to despatch items ordered in the shortest possible time, but we cannot be held responsible for any delays or damages occurred whilst in transit.
 
PARCELS POSTAGE RATES
Please note that furniture items are delivered separatley and therefore have different delivery charges. Please see Furniture Postage Rates below.
For addresses in mainland Great Britain:
Amount of Order (in £)Postage
up to £24.99£2.95
£25.00 to £99.99£4.95
£100.00 to £199.99£9.95
£200.00 to £299.99£19.95
£300.00 to £499.99£29.95
£500.00 to £999.99£39.95
Above £1000.00We will confirm charges prior to despatch
 
For addresses in mainland Europe:
Amount of Order (in £)Postage
upto £19.99£29.95
£20.00 to £99.99£39.95
£100.00 to £199.99£59.95
Above £200.00We will confirm charges prior to despatch
 
For addresses in mainland United States & Canada:
Amount of Order (in £)Postage
upto £19.99£29.95
£20.00 to £99.99£39.95
£100.00 to £199.99£59.95
Above £200.00We will confirm charges prior to despatch
 
FURNITURE POSTAGE RATES
MUJI offers furniture delivery service within the mainland UK. For more information about your furniture delivery please refer to our FAQ page under how is furniture delivered?
Within M25:
(London & Greater London Postcodes)
£35.00
England:
(England Postcodes outside M25)
£39.00
Mainland UK:
(Cornwall, Wales, Scotland and Highlands)
£49.00
 
SURCHARGE
Large items incur a surcharge to cover the extra costs of postage. The postage surcharge is £24.95 and you will only be charged this once per order.
For large items we do reserve the right to alter these charges. However, we will confirm charges prior to despatch should they be different from the above. No goods or postage will be charged to your credit cards until your goods have been despatched. We can only post orders to mainland Great Britain, mainland Europe, US & Canada.


 
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© Muji Europe Holdings Ltd 2018 © Ryohin Keikaku Europe Ltd 2018All product and price information may be subject to change. Any dimensions quoted are for guidance only. Prices and product details should be checked at one of our UK stores before making or requesting any purchases. All electrical items can only be sold in the EU and conform to UK and European guidelines on domestic use. All products are subject to availability. All prices quoted are in Sterling