|Support Pages /|
|Order Questions||Delivery Questions||Returns & Refunds|
|Click & Collect||General Information||Payment Questions|
|Order Questions||Delivery Questions|
|Returns & Refunds||Click & Collect|
|General Information||Payment Questions|
|Frequently Asked Questions|
|How long will my order take to arrive?|
Delivery within the M25
Your furniture can be delivered on a future date of your choice. Furniture deliveries are made direct from our warehouse from Wednesday to Sunday. Customers can specify a delivery day during the checkout but are unable to choose a specific delivery time, however, the driver will call one hour before delivery. The driver will take the furniture into the room of your choice but cannot help to assemble it and cannot remove old furniture or packaging. If nobody is available to accept the delivery on the pre-agreed date, it will be taken back to our warehouse and you will be charged for re-delivery. Please inform us if there are any special arrangements, for example if the furniture will need to be carried up more than 2 flights of stairs, or you have a very narrow staircase.
Delivery outside the M25
Your furniture can be delivered within 21 (Up to 35 over the Christmas period) working days, or on a future date of your choice. Deliveries are made Monday - Friday, but a Saturday delivery can usually be made for an additional charge. You will receive an order confirmation once your order has been accepted and our national sub-contracted courier company will send a text message once the furniture has been delivered to them to book the delivery. If you are not available on the date they propose in the text message, somebody will give you a call to arrange a convenient date and this will be confirmed via email. Once you have committed to the day, the furniture can arrive between 7am and 9pm on that day. On the day of your delivery, you will be given a 3 hour delivery window and will be contacted between 30 minutes and one hour before the delivery. The driver will wear foot covers but it is the customer’s responsibility to prepare their home for the delivery (e.g. covering carpets and removing pictures if required). The driver cannot help to assemble the furniture and cannot remove old furniture or packaging. The driver will stay whilst you check your order– in the unlikely event that there are any issues they will contact MUJI so that we can arrange a suitable resolution with you.
For problems which arise once the driver has left, please contact us
|Why did i not get a confirmation email?|
If you notice you did not receive an order confirmation after placing the order please make sure you check if the email has been marked as spam.
Adding us to your contacts can help avoid automatic emails being caught in the spam filter.
If you still cannot find your order confirmation please contact us so that we can send you a new confirmation.
You can also create a customer account with us which gives you easy access to view orders you have placed with us. You can create an account
Support Pages / Order Questions
|Can I track my order?|
|Which countries does MUJI ship to?|
MUJI UK can only ship orders to certain delivery locations within Great Britain, and mainland Europe. We can ship orders to anywhere with a postcode in the UK which covers Northern Ireland, the Channel Islands, and the Scottish Isles.
Furniture orders can only be delivered to mainland UK.
These are the countries we currently ship to:
|What is MUJI's returns policy?|
We hope you will be pleased with your purchase. Should you wish to return anything bought from us at MUJ Online, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be made within a reasonable time (usually 30 days from the date of receiving your order) and in the original, undamaged packaging. If we find that the product has not been returned to us in a fully resalable condition, we reserve the right to refuse a refund on the item and this includes underwear and bed linen.
We will refund the price of the item to the purchaser or exchange the product once it is received by us.
Please return the item/s to:
Victoria Industrial Estate
A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods, but not when a product is simply unwanted.
None of the above conditions affect your statutory rights when goods are faulty, or not as described.
Furniture Refund Policy
If you change your mind about a product, MUJI will issue a refund provided that we are informed within 30 days of the product being received and that the customer can show proof of purchase. The product should be returned unused and in the original undamaged packaging, otherwise we reserve the right to refuse a refund, or deduct a charge which will be no more than 30% of the original price. There will be no delivery refund and you will be charged for collection of the product.
If an item is faulty within the first year of purchase, we are happy to issue a replacement, and if that is unsatisfactory, a refund. MUJI will pay all courier charges. This does not affect your statutory rights. To arrange a return, please contact us as soon as possible.
Should you have any queries about a return, please contact our Online team here
Support Pages / Returns & Refunds
|Customer Service & Kaizen|
|If you reqire further assistance please contact our customer service who are happy to help.