|Choose MUJIOnline Shop:|
(View Delivery Options)
(View Delivery Options)
(Delivery to Spain and Portugal Only)
(Delivery within Italy only)
(Delivery within France only)
|If you are unsure, expand the delivery options to view available delivery countries for each shop.|
If you cannot find your prefered country please see our Global Site
|Parcel Deliveries to:|
|Furniture Deliveries to:|
|UK Mainland Only|
|Support Pages / Order Questions|
|Order Questions||Delivery Questions||Returns & Refunds|
|Click & Collect||General Information||Payment Questions|
|Order Questions||Delivery Questions|
|Returns & Refunds||Click & Collect|
|General Information||Payment Questions|
|How do I cancel or make changes to my order?|
Unfortunately we are unable to make amendments to orders once they have been received for processing.
Should you need to cancel your order once it has been submitted please contact us
If you wish to add items to your order, you will have to place a separate order through the online site. Please note that you will have to pay another postal charge on this order.
|Why did I not get a confirmation email?|
If you notice you did not receive an order confirmation after placing your order please make sure you check if the email has been marked as spam.
Adding us to your contacts can help avoid automatic emails being caught in the spam filter.
If you still cannot find your order confirmation please contact us so that we can resend this to you again.
You can also create a customer account with us which gives you easy access to view orders you have placed with us. You can create an account
|Why is Click & collect not available for my item / order?|
Our Click & Collect service is not available for furniture items or bulky items such as PP drawers and suitcases.
The product page for each item will clarify if an item qualifies for Click & Collect or not.
In order to use our Click & Collect service all items in your shopping cart must be eligible for this type of delivery and cannot be mixed. All items must also be in stock at your selected pick up store, you cannot proceed with your order if your items are out of stock or if you are ordering a higher quantity than the store has available.
|Can I place an order over the phone or by email?|
Unfortunately we cannot accept phone orders and mail orders at our standalone stores.
For most orders we should be able to process your order promptly through the online site - If you experience any problems, please contact us
|Is MUJI's full range available to purchase online?|
We have made as many of our best-selling items available for you to purchase online as possible.
In some instances where postage and packaging may prove difficult or could damage the product, this has not been possible.
|Why was my card declined?|
Your card can be declined for many reasons, the most common of which are listed below:
- The address does not match the address on the bank records.
- The postcode does not match the bank records
- The card number has been typed in incorrectly
- The card security number or CVS number has been typed in incorrectly
- The card is not enrolled into 3D Secure
- The card type that you are using is not accepted by us.
Please ensure that you type your address into the payment system exactly as it is recorded on your bank or credit card statement, paying particular attention to your house / flat number and postcode.
Unfortunately we have cannot control the authorisation process. If the card continues to be declined, please contact your bank who should be able to provide the exact reasons for this.
Your card is not charged when it is declined, though it may appear so. When a card is declined, the funds intended for the order are temporarily reserved by your bank. Since the order was never processed, the money will not be taken from your account. The reserved funds will automatically be released after a certain amount of time, usually within just a few days, depending on your bank.
|Which payment methods are accepted?|
MUJI offers multiple payment methods in our webshop. We use Adyen as third-party secure payment system and can accept the following payment methods:
-Credit Card (Including Mastercard, Visa, Discover, AMEX, UnionPay, JCB)
Your card is charged at the time you place the order.
Adyen is a hosted payment service who handles all payment information securely.
No payment information, such as credit card details, are ever transmitted to MUJI.
|1 Information about us and our website|
|1.1 Muji Europe Holdings Ltd. (Muji, we, our, or us) is a Japanese retailer which sells a wide range of consumer goods. We are registered in England and Wales under company number 05997094 and registered office address Bedford House, 21A John Street, WC1N 2BF, London. Our VAT number is 691 0953 20. We are part of an international group of companies headquartered in Japan by Ryohin Keikaku Co., Ltd. The terms "you" or "your" refers to the user or viewer of our Website.|
|2 Information about these terms|
|2.1 These terms and conditions (the Terms) govern the provision of our site, muji.eu (the Website) by us and its use by users. If you continue to browse and use this Website you are agreeing to comply with and be bound by the following Terms. You will be asked to accept these Terms during the registration process when you sign up for an account.|
|2.2 We may amend these Terms from time to time. Every time you wish to use our Website, please check these Terms to ensure you understand the Terms that apply at that time. These Terms were recently updated on 13/06/2019.|
|3 Other terms that may apply to you|
|3.1 These Terms refer to the following additional terms, which also apply to your use of our Website:
|3.2 If you purchase goods from our Website, our Terms and Conditions of purchase will apply to the sales.|
|3.3 [If you enter a competition run through our Website, there may be specific Terms and Conditions that apply to your involvement in that competition which will be drawn to your attention at the appropriate time.]|
|4 Changes to our Website|
|4.1 We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. We do not guarantee that the Website, or any content on it, will be free from errors or omissions. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.|
|5 Suspending or withdrawing our Website|
|5.1 Our site is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.|
|5.2 You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.|
|6 Your location|
|6.1 Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.|
|7 Your account|
|7.1 If you register for an account on our Website, you must ensure that only you use your account and you must not disclose your login details to any third party. You are responsible for keeping your login details safe and secure and you must treat such information as confidential.|
|7.2 We have the rights to disable any user identification code or password and/or your account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.|
|7.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.|
|7.4 We reserve the right to disable or terminate your account if you have failed to log into your account for a period of twelve months. We will notify you by email in advance of disabling or terminating your account.|
|8 How you may use material on our Website|
|8.1 This Website and its content is copyright of Muji Europe Holdings Ltd - ©2019. All rights reserved.|
|8.2 You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.|
|8.3 You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us.|
|8.4 If you print off, copy or download any part of our site in breach of these Terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.|
|9 The information on our Website|
|9.1 The information is provided by Muji and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.|
|9.2 All trademarks reproduced in this Website, which are not the property of, or licensed to the operator, are acknowledged on the Website.|
|10 Websites that we link to|
|10.1 Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.|
|10.2 We have no control over the contents of those website or resources. Your use of those website or resources will be subject to the terms and conditions applicable to those sites or resources and you should read those terms and conditions carefully before using those sites or resources.|
|11 Your use of our Website|
|11.1 You must use this Website in compliance with all applicable laws, rules and regulations and in accordance with these Terms. You agree not to use the Website for any unlawful, fraudulent or inappropriate purpose.|
|11.2 It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.|
|11.3 Whenever you make use of a feature that allows you to upload content to our site, such as leaving a product review, you must not publish any content which:|
| • 11.3.1 is of a marketing nature or marketing purposes;|
• 11.3.2 is unlawful, deceptive, misleading, fraudulent, threatening, abusive, harassing, libellous, defamatory, tortious, obscene, pornographic or profane;
• 11.3.3 has sexist, political or racial character;
• 11.3.4 violates other people's rights, including any intellectual property rights;
• 11.3.5 is offensive or in any way breaches any applicable local, national or international law or regulation;
• 11.3.6 violates these Terms;
• 11.3.7 has an unlawful purpose (or promotes unlawful purposes),
• 11.3.8 is technically harmful (including without limitation computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software, harmful data or conduct).
|11.4 You warrant that any contribution of content by you will comply with the standards set out above at paragraph 11.3, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.|
|11.5 Any content you upload to our site will be considered non-confidential. You retain all of your ownership rights in your content, but to the fullest extent permitted by law, the rights (including all intellectual property rights) in any content created on our Website by you are licensed to us for our non-exclusive use. You are not entitled to royalty payments or any other compensation or fee related to such content. We may freely use and transfer the content. Our non-exclusive access to freely use the content applies irrevocably without any time limitation and without territorial limitations.|
|11.6 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.|
|11.7 We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out above at paragraph 11.3.|
|11.8 You are solely responsible for securing and backing up your content.|
|12.1 We do not guarantee that our Website will be secure or free from bugs or viruses.|
|12.2 You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software.|
|12.3 You must not misuse our Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attach our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.|
|13 Linking to our Website|
|13.1 You may not create a link to this Website from another website or document without Muji's prior written consent. If you wish to link or make any use of content on our Website other than that set out above, please contact email@example.com.|
|14 Our trademarks are registered|
|14.1 'MUJI' and '無印良品' are registered trademarks in various classes across the UK, Japan and various other jurisdictions owned by Ryohin Keikaku Co., Ltd. You are not permitted to use our copyright, unless they are part of the material you are using as permitted under section 8 above (How you may use material on our Website section).|
|15.1 You will indemnify us and our subsidiaries, affiliates, officers, agents and employees against any third party claim arising out of or in connection with your use of the Website.|
|16 Our responsibility for loss or damages suffered by you|
|16.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.|
|16.2 We will not be liable to you for any loss or damage whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with your use of, or inability to use, the Website or your use of or reliance on any content in the Website.|
|16.3 Please note that we only provide our Website for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.|
|17 Applicable Law|
|17.1 These Terms are governed by the laws of England and Wales and the courts of England and Wales will have exclusive jurisdiction over and disputes arising out of or in connection with these Terms. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.|
|18 Contacting us|
|18.1 If you have any questions about these Terms, or about the Website, you can contact us by filling out the contact form on our website (https://www.muji.eu/contact).|
|Purchasing Terms and Conditions|
|1. These terms|
|2. Information about us and how to contact us|
|3. Our contract with you|
|4. Our products|
|5. Your rights to make changes to your order|
|6. Our rights to make changes to your order|
|7. Providing the products|
|8. Your rights to end the contract|
|9. Our rights to end the contract|
|10. If there is a problem with the product|
|11. Price and payment|
|12. Our responsibility for loss or damage suffered by you|
|13. How we may use your personal information|
|14. What is Muji's Waste Electrical and Electronic Equipment (WEEE) policy?|
|15. Other important terms|
|1. Model Cancellation Form|
|1 These Terms|
|1.1 What these terms cover. These are the terms and conditions on which we supply products to you when you place an order via www.muji.co.uk (our "Website"). Any reference to "you" or "your" means a customer who is purchasing a product from us.|
|1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.|
|2 Information about us and how to contact us|
|2.1 Who we are/who am I placing an order with. We are Ryohin Keikaku Europe Limited, a company registered in England and Wales. Our company registration number is 02906861 and our registered office is at Bedford House, 21A John Street, London, WC1N 2BF. Our registered VAT number is 691 0953 20. Any reference to "Muji", "we", "us" or "our" means Ryohin Keikaku Europe Limited|
|2.2 How to contact us. You can contact us by filling out the contact form on our website (https://www.muji.eu/contact).|
|2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.|
|2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.|
|3 Our contract with you|
|3.1 Placing an order. You can select products to add to your shopping basket by clicking on the 'Add to Basket' button when viewing an item.|
|3.2 Reviewing your order. Once you have added all desired products to your basket and proceed through the checkout process, you will have an opportunity to review your order, the details you have inputted and any other information which we have requested from you before finalising your order and entering into a contract with us.|
|3.3 How we will accept your order. For regular orders, our acceptance of your order will take place when we email you to accept it, at which point your credit/debit card will be charged and a contract will come into existence between you and us. Where we need to confirm shipping details once you have submitted your order, we will email you subsequently with a payment link. When you make payment using this link, a contract is formed between you and us.|
|3.4 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because:|
|3.4.1 the product is out of stock;|
|3.4.2 of unexpected limits on our resources which we could not reasonably plan for;|
|3.4.3 we have identified an error in the price or description of the product; or|
|3.4.4 we are unable to meet a delivery deadline you have specified.|
|3.5 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.|
|4 Our products|
|4.1 Products may vary slightly from their pictures. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours and size/dimension of our products accurately, we cannot guarantee that a device's display of the colours or size of the products accurately reflect the colour or size of the products. Your product may vary slightly from those images.|
|4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our Website.|
|4.3 Electrical products. All electrical items can only be sold in the EU and conform to UK and European guidelines on domestic use.|
|5 Your rights to make changes to your order|
|5.1 We are unable to make any changes or amendments to orders once they have been received for processing.|
|5.2 If you wish to add items to your order, you will have to place a separate order through our Website. Any additional orders will be subject to separate postal charges.|
|6 Our rights to make changes to your order|
|6.1 Minor changes to the products. We may change the product that you ordered (prior to us dispatching you the product):|
|6.1.1 to reflect changes in relevant laws and regulatory requirements; and/or|
|6.1.2 to implement minor technical adjustments and improvements, for example to address a security threat. These changes may impact on your use of the product.|
|7 Providing the products|
|7.1 When we will provide the products (for all products with the exception of furniture). All parcels are sent by 1st class Royal Mail or Parcelforce Signed For service. We aim to dispatch all orders within 10 working days (subject to stock availability). It is our policy to dispatch products ordered in the shortest possible time. You will receive an email once your order has been dispatched. We cannot be held responsible for any damages occurred whilst in transit. We can only post orders to mainland Great Britain, mainland Europe, US & Canada. For information regarding delivery of furniture, please see clause 7.13 below.|
|7.2 Postage costs for online orders. Below is a breakdown of our postage rates:|
|Surcharge: Large items incur a surcharge to cover the extra costs of postage. A list of the items in this category can be found here (http://www.muji.eu/page/pup.asp?qpge=sur). The postage surcharge is £24.95 and you will only be charged this once per order.|
|7.3 How long will orders take to be delivered. UK orders can take up to 15 working days to be delivered through Royal Mail or Parcelforce Signed For service, but should usually arrive in 2-5 working days. International orders should usually arrive in 5-7 working days but on occasion can take up to 28 days. If you have not received your order by the times stated please let us know as soon as possible.|
|7.4 Which countries do we ship to? We (Muji Europe Holdings Ltd.) can only ship orders to certain delivery locations within Great Britain, Europe, and mainland United States and Canada. We can ship orders to anywhere with a postcode in the UK which covers Northern Ireland, the Channel Islands, and the Scottish Isles. Furniture orders can only be delivered to mainland UK. Below is a list of the countries we currently ship to:|
|• Czech Republic|
|• United Kingdom|
|7.5 Order size. Small orders meeting the following requirements will be sent by Royal Mail 1st Class: UK destination addresses only, under £40 total order value, under 2kg weigh value and maximum parcel dimensions of 16x45x35cm. If your order does not meet all of these requirements, it will be sent via Parcelforce signed for service.|
|7.6 Tracking your order. We cannot provide tracking information for small orders sent via Royal Mail 1st Class, however tracking is possible for orders sent via Parcelforce Signed For service. If you order is sent using Parcelforce Signed For service, you will receive an email on dispatch containing tracking details for your order. For orders where tracking is available, we are not always able to track your order at every stage of delivery but we can try and track your order for you should you encounter any delays. If you still have not received your order after the normal 15 days (for UK orders) or 28 days (for international orders) delivery period has expired, please contact us by following the instructions at clause 2.2. We will aim to respond promptly to confirm your order status.|
|7.7 What if my order is delayed. If your order is delayed for reasons within our control we will inform you of this as soon as possible and request an extended delivery period. If we do not deliver the goods within this extended period, you will have the right to treat the contract as at an end and receive a refund.|
|7.8 We are not responsible for delays outside our control. If our supply of the product is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.|
|7.9 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.|
|7.10 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.|
|7.11 When you become responsible for the goods. A product will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.|
|7.12 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, we need your delivery address to deliver the product(s) to you. If we need such information, we will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information we may end the contract. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.|
|7.13 Collection by you. You can arrange to collect product(s) from selected stores. If you select this option we will send you a confirmation email with a unique pick up code and the date from which your product(s) will be available for collection. You can collect them from us at any time during the relevant store's working hours by showing your unique pick up code and order number to a store representative.|
|7.14 Furniture Delivery. Our furniture delivery service and price depends on your location within the UK and applies to large furniture items. A list of the items in this category can be found here (http://www.muji.eu/page/pup.asp?qpge=sur). Please see below for delivery within the M25 and delivery outside the M25. If you do not know whether your address is within or outside the M25, please contact us by following the instructions set out at clause 2.2.|
|7.14.1 Delivery within the M25. Your furniture can be delivered within 10 working days, or on a future date of your choice, which you can select during the checkout process. Furniture deliveries are made direct from our warehouse from Wednesday to Sunday between 8am and 8pm. You can specify a delivery date but are unable to choose a specific delivery time, however, the driver will call one hour before delivery. The driver will take the furniture into the room of your choice but cannot help to assemble it and cannot remove old furniture or packaging. It is your responsibility to ensure that your home is safe and prepared for the delivery. If nobody is available to accept the delivery on the pre-agreed date, it will be taken back to our warehouse and you will be charged for re-delivery. If you have any special arrangements, please ensure you inform us of these.|
|7.14.2 Delivery outside the M25. Your furniture can be delivered within 21 days, or on a future date of your choice. Deliveries are made Monday – Friday but a Saturday delivery can usually be made for an additional charge. You will receive an order confirmation once your order has been accepted and our national sub-contracted courier company will send a text message once the furniture has been delivered to them to book the delivery. If you are not available on the date they propose in the text message, somebody will give you a call to arrange a convenient date and this will be confirmed via email. Once you have committed to the day, the furniture can arrive between 7am and 9pm on that day. On the day of your delivery, you will be given a 3 hour delivery window and will be contacted between 30 minutes and one hour before the delivery. It is your responsibility to ensure that your home is safe and prepared for the delivery. The driver cannot help to assemble the furniture and cannot remove old furniture or packaging.|
|For problems which arise once the driver has left, please contact us by following the instructions at clause 2.2.|
|7.15 Your rights in relation to furniture delivery services. Please note that if you make use of our furniture delivery services you are entering into a separate contract with us (subject to these terms) in addition to the contract for the goods themselves. Your rights in relation to our furniture delivery costs are different to your rights in relation to the goods you have ordered. In particular, the right to withdraw from the contract without charge within 14 days (as described below at clause 8) will not apply in relation to our furniture delivery services. This means that even if we grant you a refund for the furniture, you will not be entitled to a refund of our furniture delivery service costs (unless the product is faulty or we have delivered the wrong product).|
|8 Your rights to end the contract|
|8.1 You may be able to end your contract with us. Your rights to ending the contract will depend on what you have bought, whether there is anything wrong with the product(s), how we are performing and when you decide to end the contract.|
|8.2 Ending the contract if what you have bought is faulty or misdescribed. If you are ending the contract because the product is faulty or was misdescribed, you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back). We are under a legal duty to supply products that are of satisfactory quality and as described in accordance with this contract. Nothing in these terms will affect your statutory rights.|
|8.3 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below and you have not yet received the product(s) which you have ordered, the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:|
|8.3.1 we have told you about an upcoming change to the product or these terms which you do not agree to;|
|8.3.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;|
|8.3.3 there is a risk that supply of the products may be significantly delayed because of events outside our control; or|
|8.3.4 you have a legal right to end the contract because of something we have done wrong.|
|8.4 Exercising your right to change your mind and withdrawal from the contract. For most products bought online you have a legal right to change your mind and receive a refund up to 14 days from the date you receive the goods.|
|8.5 Our goodwill guarantee. We offer a goodwill guarantee to our customers (excluding furniture products), which is more generous than your legal rights as noted in 8.4 above. Our goodwill guarantee allows you to return products bought online within 30 days of receiving the goods and receive a refund. If your purchase is split into several deliveries over different days, you have 30 days after the day you receive the last delivery to change your mind about the products and to return the products. Please note that you are responsible for the cost of returning the product to us by post.|
|8.6 When you don't have the right to change your mind or withdraw from the contract. You do not have a right to change your mind and request a refund in respect of:|
|8.6.1 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;|
|8.6.2 our furniture delivery services (see clause 7.14 for more details),|
|8.6.3 products that are made to your specifications or are clearly personalised; or|
|8.6.4 products liable to deteriorate or expire rapidly.|
|8.7 Process to withdraw from the contract. If you want to withdraw from the contract, you can either let us know by contacting us (see clause 2.2 for details) or by completing the withdrawal form at Schedule 1 and sending it to us at the address stated in clause 8.8 below on or before the withdrawal period has expired (30 days from the date on which you received the product(s)).|
|8.8 Returning the unwanted items. Once you have notified us that you wish to withdraw from the contract, you must return the unwanted product(s) within 14 days of notifying us of your decision to cancel. Please either return the product(s) at any standalone UK store (excluding Muji concessions with Selfridges or House of Fraser) or to:|
Victoria Industrial Estate
|Please note that if you have handled the goods beyond what is necessary to inspect them and/or check that they work, you will be responsible for any diminishment in value caused by your excessive handling of the goods. If this is the case, we will apply a deduction to the refund to reflect the relevant reduction in resale value.|
|There will be a return slip sent with every order. Please be sure to complete this and enclose the slip along with proof of purchase and the product back to the address noted above.|
|8.9 When we will refund the delivery charge. If you return the goods because they are faulty or because you have exercised your right to cancel in accordance with these terms, we will refund the basic cost that you paid us to deliver the goods to you. Please note that we will not be responsible for refunding the cost of any express, premium or enhanced delivery option which you may have chosen when you placed your order.|
|8.10 When we will refund your postal charges for returning the product. If you have received the wrong product or a defective product, we will reimburse you for all postage costs incurred in returning the product back to us via Royal Mail or Parcelforce 48 Hour Service (for larger items). We recommend using a recorded service as we cannot be held responsible for any items lost in transit. In all other circumstances (including where you have exercised your right to cancel the order in accordance with these terms) you must pay the costs of returning the goods to us.|
|8.11 What if the item is damaged during delivery back to us. If the item you are returning is damaged in transit whilst being returned to us, you will be responsible for the costs of such damage.|
|8.12 How we will refund you. We will refund you the price you paid for the products by the method you used for payment.|
|8.13 When your refund will be made. Once your return has been received by us we will contact you to arrange the refund or exchange you have requested. In some cases where a refund is due we will need to contact you by phone to arrange this. When your return is processed, we will send you a confirmation email. You will receive your refund 14 days after the day on which we receive the goods that you have returned.|
|8.14 Furniture refund policy. Please note that furniture products are not covered by our goodwill guarantee. You may cancel your order in relation to furniture products within 14 days of receiving the goods (as detailed above in this clause 8), but please note that after the 14 days have expired we are under no obligation to accept returns or provide any refund. If we do offer a refund on a discretionary basis we may deduct a charge which will be no more that 30% of the original price plus delivery and return costs.|
|Please note that if a furniture product is faulty or defective we would be happy to issue a replacement or a refund – however please note that from six months after you received the product it is up to you to prove that the product was defective on the date that we supplied it to you. This does not affect your statutory rights. To arrange a return, please contact us as soon as possible by following the instructions at clause 2.2.|
|9 Our rights to end the contract|
|9.1 We may end the contract if you break it. We may end the contract with you at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.|
|9.2 We may end the contract if products become unavailable. We may end the contract with you at any time by writing to you if any product(s) you have ordered become unavailable for any reason. In such circumstances we will refund you as described at clause 8.12.|
|10 If there is a problem with the product|
|10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us by following the instructions at clause 2.2.|
|11 Price and payment|
|11.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. All prices quoted are in Sterling. All prices and product details should be checked at one of our UK stores before making or requesting any purchase. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order. All price information may be subject to change. Please note, we are unable to process invoices exempt from VAT or equivalent tax in other jurisdictions|
|11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.|
|11.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.|
|11.4 When you must pay and how you must pay. We offer payment via the payment providers PayPal and Adyen for Credit Cards and Debit Cards, Apple Pay, WeChat Pay and Alipay. Your card will be charged at the time your order is placed (when you clicking 'submit payment'). Please ensure that your billing address of the card matches the delivery address as a negative match may result in the transaction being declined. If your order is declined, your card will not be charged.|
|11.5 Process for accepting online payments. We use an online payment service from PayPal and Adyen. Payment details for both providers are entered over a secure link and the payment will be authorised after first checking the details that have been entered. All details entered onto PayPal and Adyen are kept securely by these providers and are not transmitted to us.|
|12 Our responsibility for loss or damage suffered by you|
|12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.|
|12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and for defective products.|
|12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.|
|13 How we may use your personal information|
|14 What is Muji's Waste Electrical and Electronic Equipment (WEEE) policy?|
|14.1 We offer free in-store take back so you are able to take your items to our store. You need not have purchased the equipment from one of our stores. If you are purchasing from our stores, bring your equivalent waste product with you when you come to purchase a new one. You must make sure that the product is clean and safe.|
|14.2 All new electrical and electronic products now carry the 'crossed out wheelie bin' logo (as below) to help you identify which products are recyclable. You do not need to have purchased new equipment to be able to recycle your old appliances. The products are sent out to our recycling centre for processing.|
|15 Other important terms|
|15.1 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 21 days of us telling you about it and we will refund you any payments you have made for products not provided.|
|15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.|
|15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.|
|15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.|
|15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.|
|15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.|
|Cancellation (withdrawal from contract) Form|
|(Complete and return this form only if you wish to withdraw from the contract)|
|To MUJI Online, Unit 12, Victoria Industrial Estate, Victoria Road, London, W3 6UU|
|I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the products,|
|Ordered on [ * ]/received on [ * ],|
|Name of consumer(s),|
|Address of consumer(s),|
|Signature of consumer(s) (only if this form is notified on paper),|
|[*] Delete as appropriate|
|© Crown copyright 2013.|
|Muji Europe Holdings Limited Website Privacy Notice|
Welcome to Muji Europe Holdings Limited's privacy notice.
Muji Europe Holdings Limited respects your privacy and is committed to protecting your personal data. This privacy notice explains how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Alternatively you can download a pdf version of the policy HERE. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
|1. Important information and who we are|
|2. The data we collect about you|
|3. How is your personal data collected?|
|4. How we use your personal data|
|5. Disclosures of your personal data|
|6. International transfers|
|7. Data security|
|8. Data retention|
|9. Your legal rights|
|1. Important information and who we are|
|Purpose of this privacy notice|
This privacy notice aims to give you information on how Muji Europe Holdings Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to receive MUJI Mail, purchase a product or register an online account.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Muji Europe Holdings Limited is part of a group of companies This privacy notice is issued on behalf of the Muji Group so when we mention "Muji", "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the Muji Group responsible for processing your data. Click here for more information for details about the countries in which we operate and which group companies operate in each country. We will let you know which entity will be the controller for your data when you purchase a product or service with us.
We have appointed a data protection manager (DPM) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPM using the details set out below.
Full name of legal entity: Muji Europe Holdings Limited
Email address of DPM: firstname.lastname@example.org
Postal address: Bedford House, 21a John Street, London, WC1N 2BF
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
|Changes to the privacy notice and your duty to inform us of changes|
This privacy notice was last updated on 14 May 2018.
The data protection law in the UK will change on 25 May 2018. Although this privacy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) until May 2018 as we are still working towards getting our systems ready for some of these changes.
We will keep this privacy notice up to date and will notify you of any significant changes to the notice. Any notification in regards to changes to this privacy notice will be displayed on a banner at the top of our website for 30 days following the change.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
|2. The data we collect about you|
|Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).|
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
|We also collect and use Aggregated Data such as statistical or demographic data. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.|
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
|If you fail to provide personal data|
Where we need to collect personal data by law, or where we need personal data so that we can enter into or perform a contract with you to provide our products and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). In this case, we may have to cancel a product you have ordered with us but we will notify you if this is the case at the time.
|3. How is your personal data collected?|
|We use different methods to collect data from and about you including through:|
|• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:|
|• Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:|
| • Applying for a career with Muji by way of email. You may give us your CV Data when applying for a career with Muji.|
|4. How we use your personal data|
|We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:|
|• Where we need to perform the contract we are about to enter into or have entered into with you.|
|• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.|
|• Where we need to comply with a legal or regulatory obligation.|
|Click Here to find out more about the types of lawful basis that we will rely on to process your personal data.|
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
|Purposes for which we will use your personal data |
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
|Promotional offers from us |
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside the Muji Group of companies for marketing purposes.
We will not sell, distribute or lease your personal data to third parties unless we have your permission or are required by law to do so.
You can ask us to stop sending you marketing messages at any time by:
|You can also request to opt-in or to opt-out to receiving MUJI Mail on your online account.|
|Change of purpose |
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
|5. Disclosures of your personal data|
|We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.|
|We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.|
|6. International transfers|
|We share your personal data within the Muji Group. This will involve transferring your data outside the European Economic Area (EEA).|
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
|Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.|
|7. Data security|
|We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. |
We have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.
|8. Data retention|
|How long will you use my personal data for?|
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We usually keep your personal data for two years after you cease being a customer.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
|9. Your legal rights|
|Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights (or refer to the Glossary section below):|
|No fee usually required|
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
|What we may need from you|
We may need to request specific information from you to help us confirm your identity before we respond to any requests. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
|Time limit to respond|
We try to respond to all requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
|Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.|
|Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.|
|Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.|
|Internal Third Parties|
Other companies in the Muji Group (click here for more information) acting as controllers or processors and provide IT and system administration services.
|External Third Parties|
|YOUR LEGAL RIGHTS|
|You have the right to:|
|Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.|
|Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.|
|Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.|
|Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms (but this will never apply to objections to marketing, which will always be respected).|
|Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.|
|Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.|
|Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.|