Returns & Refunds
What is MUJI's Returns Policy?
Returns must be processed through the Big Blue Returns Portal. Simply click the link below and follow the instructions:
https://returns.bigblue.co/muji
*Please note, a return fee of 9.95€ will be deducted from your refund amount. If your return includes multiple parcels, each must be registered separately to generate individual return labels. If you are returning items from separate orders, each order must be registered and returned separately. For furniture returns, please contact our customer service team for further assistance.
Online returns policy:
We hope you are satisfied with your purchase. If you wish to return any products purchased from us, we will gladly refund the purchase price if the product is in a fully resalable condition (in its original, undamaged packaging). Returns should be made within 14 days of receiving your order.
Once we receive your return, we will process the refund as quickly as possible.
Please note that items purchased online cannot be exchanged or refunded in our stores.
Once we have received your return, we will process your refund as quickly as possible.
Please note that items purchased online cannot be refunded or exchanged in-store.
Furniture, defective or incorrectly delivered items:
If you wish to return any furniture items, defective or incorrect items, please contact our customer service at: kundenservice@de.muji.eu.
Shipping costs for return:
If the reason for the return is a defective or incorrect item, we will cover the return shipping costs according to public shipping rates.
For all other returns, the shipping costs are at your expense or if returned using the Big Blue Portal, the fee will be deducted from your refund amount.
Do I have to pay to return an incorrect or defective item?
If your order arrives defective, damaged or if you receive the wrong item, please contact our customer service team at: kundenservice@de.muji.eu for further assistance. We will cover the return shipping costs based on public shipping rates.
For all other returns, the shipping costs are at your expense or if returned using the Big Blue Portal, the fee will be deducted from your refund amount.
Can I exchange my online purchase in-store?
Items purchased online cannot be refunded or exchanged in-store. Returns must be processed through the Big Blue Returns Portal. Simply click the link below and follow the instructions:
https://returns.bigblue.co/mujiHow long does it take to process my return?
The processing of returns can take up to 4 weeks.
Please also consider the shipping time for your return to us.
If you have not received any feedback on your return or refund after 15 days, please contact us at kundenservice@de.muji.eu.
The refund will be made using the same payment method that you chose when placing your order and the processing time may vary depending on the bank.