Payment Questions

Your card may be declined for a variety of reasons, the most common of which are listed below:

• The address does not match the address on the bank records.
• The zip code does not match the bank records.
• The card number was entered incorrectly.
• The card security number or CVS number was entered incorrectly.
• The card is not registered in 3D Secure.
• The type of card you are using is not accepted by us.

Please ensure that you enter your address into the payment system exactly as it appears on your bank or credit card statement, paying particular attention to your house number and zip code.

Unfortunately, we cannot control the authorization process. If the card continues to be declined, please contact your bank who should explain the exact reasons to you.

Your card will not be charged if it is declined even if it appears that way at first. If a card is declined, the amounts intended for the order are temporarily reserved by your bank. Since the order was never processed, the money will not be debited from your account. The reserved funds will be released automatically after a certain time, usually within a few days depending on your bank.

MUJI offers various payment methods in the online shop. We use Adyen as a secure third-party payment system and accept the following payment methods:

• Credit card (including Mastercard, Visa, Discover, AMEX, UnionPay, JCB)
• AliPay
• WeChat Pay
• Apple Pay
• PayPal

Your card will be charged at the time of ordering.

Adyen is a hosted payment processor that securely processes all payment information. Payment information such as credit card data is never transmitted to MUJI.

We are a UK-registered online company, and all orders are shipped from a centralised warehouse in Europe. If your country applies customs duties, import taxes, or handling fees to goods arriving at your delivery destination, these charges may be applied when your order reaches you.

Customs duties, import taxes, and any related charges are not included in our product prices or shipping costs. The customer is solely responsible for paying any customs duties, import taxes, or handling fees required by the destination country’s customs authority. We do not pay, reimburse, or refund any customs or import charges.

Every country has its own customs rules, and these charges are assessed by your local customs office. We have no control over the amount charged or the customs process. Customs inspections may also cause delays that are outside our control. Any such delays or additional charges are the responsibility of the customer.

We do not accept or process any business, corporate, or wholesale orders. We are a UK-registered online B2C company, and all orders are shipped from a centralised warehouse in Europe. Our online store is exclusively for personal consumer purchases.

Invoices are issued only for consumer transactions and cannot be VAT-formatted or business-compliant. They are automatically generated for consumer use and cannot be modified to include business details, nor can they be amended, reissued, or customised for business purposes after the order is completed.

Our online store operates independently from physical MUJI stores, which are registered in their own local regions and may have different legal and tax requirements. Store policies do not apply to online purchases.