MUJI Gift Card

A MUJI E-Gift Card (also known as gift certificates) is a prepaid card that can be used to purchase products from MUJI EU online store at muji.eu.

Please note that E-Gift Cards issued at MUJI EU (www.muji.eu) cannot be used in any physical stores internationally or in Europe.

Physical Gift Cards issued in stores cannot be used online and are subject to separate terms and conditions. Please refer to the store terms for information on their use and validity.

MUJI E-Gift Cards are available in fixed denominations only, ranging from €20 to €500. You cannot enter a custom amount; you must choose from the pre-set values available.

MUJI E-Gift Cards are delivered immediately by email to the recipient after purchase. A personalised message can be included at no extra cost.

Scheduled or delayed delivery is not currently available.

MUJI E-Gift Cards are valid for 24 months from the date of purchase. The expiry date for E-Gift Cards is also clearly stated in the buyer and recipient emails.

Any unused balance remaining after the expiry date will expire and be forfeited, and the E-Gift Card will be deactivated. Purchases will be deducted from the card balance. Any remaining balance will stay on the card for future use. Cards may be used multiple times until the balance reaches €0 or expires.

Exceptions apply for the following regions – please see the validity periods below for selected countries:

• Denmark & Estonia = 36 months
• Ireland, Hungary & The Netherlands = 60 months

Please note that the validity period is determined by the country of the buyer, as MUJI does not hold information about the E-Gift Card recipient.

MUJI E-Gift Cards can be redeemed online only at: www.muji.eu and cannot be redeemed on any other MUJI website in Europe (France, Germany Italy or Spain), UK or internationally.

E-Gift Cards cannot be used in any MUJI physical store in Europe, UK or internationally, including the MUJI store in Portugal, Finland and the Denmark concession store.

MUJI Online currently delivers to all EU countries, Switzerland and Norway, except for Romania and Bulgaria. Please note: Furniture items can only be delivered to the following countries: Belgium, Czech Republic, Luxembourg, the Netherlands, and Denmark.

E-Gift Cards issued by MUJI EU (muji.eu) cannot be used on other MUJI websites or in MUJI physical stores in any country, including the stores in Finland, Portugal and Denmark.

Physical Gift Cards issued in the MUJI Finland store cannot be used online and are subject to separate terms and conditions. Please refer to the store terms for information on their use and validity.

Yes. Your MUJI E-Gift Card can be used to pay for products and applicable delivery charges when shopping online, provided there are sufficient funds.

You can also use an E-Gift Card alongside valid promotional codes or discount offers, unless otherwise stated in the relevant offer's terms and conditions.

To redeem your E-Gift Card online, enter your Gift Card and PIN number in the "Have a gift card? / Enter gift card" box at checkout.

If your order total is more than the E-Gift Card balance, you can pay the difference using another available payment method.

If your order total is less than the balance, the remaining balance will stay available on the card and can be used for future purchases within the 24-month validity period (or Denmark & Estonia, 36 months. Ireland, Hungary & The Netherlands, 60 months).

E-Gift Cards issued by MUJI EU (muji.eu) cannot be used on other MUJI websites or in MUJI physical stores in any country, including the stores in Finland, Portugal and Denmark.

Physical Gift Cards issued in the MUJI Finland store cannot be used online and are subject to separate terms and conditions. Please refer to the store terms for information on their use and validity.

Yes. You can use the same Gift Card across multiple transactions until the balance reaches €0 or the Gift Card expires.

Any remaining balance can be used for future purchases during the 24-month validity period (or Denmark & Estonia, 36 months. Ireland, Hungary & The Netherlands, 60 months).

MUJI E-Gift Cards are non-refundable and non-returnable, except where required by law.

E-Gift Cards are delivered immediately by email and can be used right away. Cancellation or refund is therefore not available once the E-Gift Card has been delivered, except where required by law.

MUJI E-Gift Cards cannot be used to purchase other Gift Cards, E-Gift Cards or gift certificates.

Yes. You can redeem multiple MUJI E-Gift Cards on the same order, subject to any applicable transaction or system limitations.

When shopping online, enter each Gift Card and PIN number one at a time at checkout in the "Have a gift card?" section.

Yes, provided the item is eligible for return under MUJI's applicable returns policy.

If you paid entirely with an E-Gift Card, the refund will be credited to the original E-Gift Card or, if the original E-Gift Card is unavailable, to a newly issued E-Gift Card.

If you paid using an E-Gift Card and another payment method, the refund will first be credited to the E-Gift Card. If the refund amount exceeds the original E-Gift Card value, the remaining amount will be refunded to the original payment method used at checkout.

Please note that online purchases cannot be returned in-store. This does not affect your statutory rights.

If the E-Gift Card email was not received, please ask the recipient to check their spam or junk folder.

The buyer also receives a copy of the E-Gift Card email, which can be forwarded manually if needed.

Please ensure that the recipient's email address is entered correctly at checkout. MUJI is not responsible for delivery issues caused by an incorrect or misspelled email address.

For further assistance, please contact our Customer Service team.

E-Gift Cards should be treated as cash. They are not credit or charge cards.

MUJI will not accept liability for lost, stolen or damaged E-Gift Cards that have been lost or deleted.

E-Gift Cards cannot be returned or refunded, except in accordance with your statutory rights.

For any queries or issues regarding your E-Gift Card, please contact our Customer Service team for assistance.

For physical Gift Cards purchased in the Finland store, please contact the store directly for any further assistance.

E-Gift Cards may not be accepted for certain third-party goods or services or where other exclusions apply, either online or in-store.

Other restrictions may apply. Please refer to the full MUJI Gift Card Terms & Conditions for further details.

MUJI E-Gift Cards are issued by and remain the property of Ryohin Keikaku Europe Ltd T/A MUJI.

E-Gift Cards must not be resold, transferred for value, altered, or used for promotional, marketing or commercial purposes without MUJI's prior written consent.

By purchasing or using a MUJI E-Gift Card, whether digital or physical, you agree to comply with the applicable Gift Card Terms & Conditions, including rules relating to expiry, refunds, usage restrictions and loss or misuse.

MUJI reserves the right to restrict or cancel E-Gift Cards in cases of suspected fraud or misuse and to refuse E-Gift Cards that have been tampered with, copied or duplicated.

MUJI may amend its E-Gift Card policies where necessary. This does not affect your statutory rights.

See the full MUJI Gift Card Terms & Conditions for further information.

If you experience an error when entering your Gift Card number or have any other problem redeeming your E-Gift Card, please contact our Customer Service team.

Where possible, please provide your Order Number or Gift Card Number so that our team can assist you more quickly.

For physical Gift Cards purchased in the Finland store, please contact the store directly for any further assistance.