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Muji Europe Holdings Ltd – Amended Terms of Use
1 Information about us and our website
1.1 Muji Europe Holdings Ltd (Muji, we, our, or us) is a Japanese retailer which sells a wide range of consumer goods. We are registered in England and Wales under company number 2906861 and registered office address Bedford House, 21A John Street, WC1N 2BF, London. Our VAT number is 691 0953 20. We are part of an international group of companies headquartered in Japan by Ryohin Keikaku Co., Ltd. The terms "you" or "your" refers to the user or viewer of our Website.
2 Information about these terms
2.1 These terms and conditions (the Terms) govern the provision of our site, muji.eu (the Website) by us and its use by users. If you continue to browse and use this Website you are agreeing to comply with and be bound by the following Terms. You will be asked to accept these Terms during the registration process when you sign up for an account.
2.2 We may amend these Terms from time to time. Every time you wish to use our Website, please check these Terms to ensure you understand the Terms that apply at that time. These Terms were recently updated on 13/06/2019.
3 Other terms that may apply to you
3.1 These Terms refer to the following additional terms, which also apply to your use of our Website:
      •  Our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us.
      •  Our Cookie Policy which sets out information about the cookies on our site.
3.2 If you purchase goods from our Website, our Terms and Conditions of purchase will apply to the sales.
3.3 [If you enter a competition run through our Website, there may be specific Terms and Conditions that apply to your involvement in that competition which will be drawn to your attention at the appropriate time.]
4 Changes to our Website
4.1 We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. We do not guarantee that the Website, or any content on it, will be free from errors or omissions. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
5 Suspending or withdrawing our Website
5.1 Our site is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
5.2 You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
6 Your location
6.1 Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
7 Your account
7.1 If you register for an account on our Website, you must ensure that only you use your account and you must not disclose your login details to any third party. You are responsible for keeping your login details safe and secure and you must treat such information as confidential.
7.2 We have the rights to disable any user identification code or password and/or your account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
7.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@muji.co.uk.
7.4 We reserve the right to disable or terminate your account if you have failed to log into your account for a period of twelve months. We will notify you by email in advance of disabling or terminating your account.
8 How you may use material on our Website
8.1 This Website and its content is copyright of Muji Europe Holdings Ltd - ©2019. All rights reserved.
8.2 You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
8.3 You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us.
8.4 If you print off, copy or download any part of our site in breach of these Terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
9 The information on our Website
9.1 The information is provided by Muji and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
9.2 All trademarks reproduced in this Website, which are not the property of, or licensed to the operator, are acknowledged on the Website.
10 Websites that we link to
10.1 Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
10.2 We have no control over the contents of those website or resources. Your use of those website or resources will be subject to the terms and conditions applicable to those sites or resources and you should read those terms and conditions carefully before using those sites or resources.
11 Your use of our Website
11.1 You must use this Website in compliance with all applicable laws, rules and regulations and in accordance with these Terms. You agree not to use the Website for any unlawful, fraudulent or inappropriate purpose.
11.2 It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.
11.3 Whenever you make use of a feature that allows you to upload content to our site, such as leaving a product review, you must not publish any content which:
     •  11.3.1 is of a marketing nature or marketing purposes;
     •  11.3.2 is unlawful, deceptive, misleading, fraudulent, threatening, abusive, harassing, libellous, defamatory, tortious, obscene, pornographic or profane;
     •  11.3.3 has sexist, political or racial character;
     •  11.3.4 violates other people's rights, including any intellectual property rights;
     •  11.3.5 is offensive or in any way breaches any applicable local, national or international law or regulation;
     •  11.3.6 violates these Terms;
     •  11.3.7 has an unlawful purpose (or promotes unlawful purposes),
     •  11.3.8 is technically harmful (including without limitation computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software, harmful data or conduct).
11.4 You warrant that any contribution of content by you will comply with the standards set out above at paragraph 11.3, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
11.5 Any content you upload to our site will be considered non-confidential. You retain all of your ownership rights in your content, but to the fullest extent permitted by law, the rights (including all intellectual property rights) in any content created on our Website by you are licensed to us for our non-exclusive use. You are not entitled to royalty payments or any other compensation or fee related to such content. We may freely use and transfer the content. Our non-exclusive access to freely use the content applies irrevocably without any time limitation and without territorial limitations.
11.6 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
11.7 We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out above at paragraph 11.3.
11.8 You are solely responsible for securing and backing up your content.
12 Viruses
12.1 We do not guarantee that our Website will be secure or free from bugs or viruses.
12.2 You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software.
12.3 You must not misuse our Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attach our Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
13 Linking to our Website
13.1 You may not create a link to this Website from another website or document without Muji's prior written consent. If you wish to link or make any use of content on our Website other than that set out above, please contact info@muji.co.uk.
14 Our trademarks are registered
14.1 'MUJI' and '無印良品' are registered trademarks in various classes across the UK, Japan and various other jurisdictions owned by Ryohin Keikaku Co., Ltd. You are not permitted to use our copyright, unless they are part of the material you are using as permitted under section 8 above (How you may use material on our Website section).
15 Indemnification
15.1 You will indemnify us and our subsidiaries, affiliates, officers, agents and employees against any third party claim arising out of or in connection with your use of the Website.
16 Our responsibility for loss or damages suffered by you
16.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
16.2 We will not be liable to you for any loss or damage whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with your use of, or inability to use, the Website or your use of or reliance on any content in the Website.
16.3 Please note that we only provide our Website for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
17 Applicable Law
17.1 These Terms are governed by the laws of England and Wales and the courts of England and Wales will have exclusive jurisdiction over and disputes arising out of or in connection with these Terms. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
18 Contacting us
18.1 If you have any questions about these Terms, or about the Website, you can contact us by filling out the contact form on our website (https://www.muji.eu/contact).


Purchasing Terms and Conditions
Clauses
1. These terms
2. Information about us and how to contact us
3. Our contract with you
4. Our products
5. Your rights to make changes to your order
6. Our rights to make changes to your order
7. Providing the products
8. Your rights to end the contract
9. Our rights to end the contract
10. If there is a problem with the product
11. Price and payment
12. Our responsibility for loss or damage suffered by you
13. How we may use your personal information
14. What is Muji's Waste Electrical and Electronic Equipment (WEEE) policy?
15. Other important terms
Schedules
1. Model Cancellation Form
 
Our terms
1 These Terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you when you place an order via www.muji.co.uk (our "Website"). Any reference to "you" or "your" means a customer who is purchasing a product from us.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2 Information about us and how to contact us
2.1 Who we are/who am I placing an order with. We are Muji Europe Holdings Ltd. a company registered in England and Wales. Our company registration number is 2906861 and our registered office is at Bedford House, 21A John Street, London, WC1N 2BF. Our registered VAT number is 691 0953 20. Any reference to "Muji", "we", "us" or "our" means Muji Europe Holdings Ltd.
2.2 How to contact us. You can contact us by filling out the contact form on our website (https://www.muji.eu/contact).
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3 Our contract with you
3.1 Placing an order. You can select products to add to your shopping basket by clicking on the 'Add to Basket' button when viewing an item.
3.2 Reviewing your order. Once you have added all desired products to your basket and proceed through the checkout process, you will have an opportunity to review your order, the details you have inputted and any other information which we have requested from you before finalising your order and entering into a contract with us.
3.3 How we will accept your order. For regular orders, our acceptance of your order will take place when we email you to accept it, at which point your credit/debit card will be charged and a contract will come into existence between you and us. Where we need to confirm shipping details once you have submitted your order, we will email you subsequently with a payment link. When you make payment using this link, a contract is formed between you and us.
3.4 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because:
3.4.1 the product is out of stock;
3.4.2 of unexpected limits on our resources which we could not reasonably plan for;
3.4.3 we have identified an error in the price or description of the product; or
3.4.4 we are unable to meet a delivery deadline you have specified.
3.5 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4 Our products
4.1 Products may vary slightly from their pictures. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours and size/dimension of our products accurately, we cannot guarantee that a device's display of the colours or size of the products accurately reflect the colour or size of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our Website.
4.3 Electrical products. All electrical items can only be sold in the EU and conform to UK and European guidelines on domestic use.
5 Your rights to make changes to your order
5.1 We are unable to make any changes or amendments to orders once they have been received for processing.
5.2 If you wish to add items to your order, you will have to place a separate order through our Website. Any additional orders will be subject to separate postal charges.
6 Our rights to make changes to your order
6.1 Minor changes to the products. We may change the product that you ordered (prior to us dispatching you the product):
6.1.1 to reflect changes in relevant laws and regulatory requirements; and/or
6.1.2 to implement minor technical adjustments and improvements, for example to address a security threat. These changes may impact on your use of the product.
7 Providing the products
7.1 When we will provide the products (for all products with the exception of furniture). All parcels are sent by 1st class Royal Mail or Parcelforce Signed For service. We aim to dispatch all orders within 10 working days (subject to stock availability). It is our policy to dispatch products ordered in the shortest possible time. You will receive an email once your order has been dispatched. We cannot be held responsible for any damages occurred whilst in transit. We can only post orders to mainland Great Britain, mainland Europe, US & Canada. For information regarding delivery of furniture, please see clause 7.13 below.
7.2 Postage costs for online orders. Below is a breakdown of our postage rates:
For addresses in mainland Great Britain
Amount of Order (in £)Postage
Up to £24.99£2.95
£25.00 to £99.99£4.95
£100.00 to £199.99£9.95
£200.00 to £299.99£19.95
£300.00 to £499.99£29.95
£500.00 to £999.99£39.95
Above £1,000.00We will confirm charges prior to despatch
For addresses in mainland Europe
Up to £19.99£29.95
£20.00 to £99.99£39.95
£100.00 to £199.99£59.95
Above £200.00We will confirm charges prior to despatch
For addresses in mainland United States & Canada
Up to £19.99£29.95
£20.00 to £99.99£39.95
£100.00 to £199.99£59.95
Above £200.00We will confirm charges prior to despatch
Surcharge: Large items incur a surcharge to cover the extra costs of postage. A list of the items in this category can be found here (http://www.muji.eu/page/pup.asp?qpge=sur). The postage surcharge is £24.95 and you will only be charged this once per order.
7.3 How long will orders take to be delivered. UK orders can take up to 15 working days to be delivered through Royal Mail or Parcelforce Signed For service, but should usually arrive in 2-5 working days. International orders should usually arrive in 5-7 working days but on occasion can take up to 28 days. If you have not received your order by the times stated please let us know as soon as possible.
7.4 Which countries do we ship to? We (Muji Europe Holdings Ltd.) can only ship orders to certain delivery locations within Great Britain, Europe, and mainland United States and Canada. We can ship orders to anywhere with a postcode in the UK which covers Northern Ireland, the Channel Islands, and the Scottish Isles. Furniture orders can only be delivered to mainland UK. Below is a list of the countries we currently ship to:
     •  Austria
     •  Belgium
     •  Bulgaria
     •  Croatia
     •  Cyprus
     •  Czech Republic
     •  Denmark
     •  Estonia
     •  Finland
     •  Greece
     •  Hungary
     •  Iceland
     •  Latvia
     •  Lithuania
     •  Luxembourg
     •  Malta
     •  Netherlands
     •  Romania
     •  Slovakia
     •  Slovenia
     •  United Kingdom
7.5 Order size. Small orders meeting the following requirements will be sent by Royal Mail 1st Class: UK destination addresses only, under £40 total order value, under 2kg weigh value and maximum parcel dimensions of 16x45x35cm. If your order does not meet all of these requirements, it will be sent via Parcelforce signed for service.
7.6 Tracking your order. We cannot provide tracking information for small orders sent via Royal Mail 1st Class, however tracking is possible for orders sent via Parcelforce Signed For service. If you order is sent using Parcelforce Signed For service, you will receive an email on dispatch containing tracking details for your order. For orders where tracking is available, we are not always able to track your order at every stage of delivery but we can try and track your order for you should you encounter any delays. If you still have not received your order after the normal 15 days (for UK orders) or 28 days (for international orders) delivery period has expired, please contact us by following the instructions at clause 2.2. We will aim to respond promptly to confirm your order status.
7.7 What if my order is delayed. If your order is delayed for reasons within our control we will inform you of this as soon as possible and request an extended delivery period. If we do not deliver the goods within this extended period, you will have the right to treat the contract as at an end and receive a refund.
7.8 We are not responsible for delays outside our control. If our supply of the product is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.9 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
7.10 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
7.11 When you become responsible for the goods. A product will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
7.12 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, we need your delivery address to deliver the product(s) to you. If we need such information, we will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information we may end the contract. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.13 Collection by you. You can arrange to collect product(s) from selected stores. If you select this option we will send you a confirmation email with a unique pick up code and the date from which your product(s) will be available for collection. You can collect them from us at any time during the relevant store's working hours by showing your unique pick up code and order number to a store representative.
7.14 Furniture Delivery. Our furniture delivery service and price depends on your location within the UK and applies to large furniture items. A list of the items in this category can be found here (http://www.muji.eu/page/pup.asp?qpge=sur). Please see below for delivery within the M25 and delivery outside the M25. If you do not know whether your address is within or outside the M25, please contact us by following the instructions set out at clause 2.2.
7.14.1 Delivery within the M25. Your furniture can be delivered within 10 working days, or on a future date of your choice, which you can select during the checkout process. Furniture deliveries are made direct from our warehouse from Wednesday to Sunday between 8am and 8pm. You can specify a delivery date but are unable to choose a specific delivery time, however, the driver will call one hour before delivery. The driver will take the furniture into the room of your choice but cannot help to assemble it and cannot remove old furniture or packaging. It is your responsibility to ensure that your home is safe and prepared for the delivery. If nobody is available to accept the delivery on the pre-agreed date, it will be taken back to our warehouse and you will be charged for re-delivery. If you have any special arrangements, please ensure you inform us of these.
7.14.2 Delivery outside the M25. Your furniture can be delivered within 21 days, or on a future date of your choice. Deliveries are made Monday – Friday but a Saturday delivery can usually be made for an additional charge. You will receive an order confirmation once your order has been accepted and our national sub-contracted courier company will send a text message once the furniture has been delivered to them to book the delivery. If you are not available on the date they propose in the text message, somebody will give you a call to arrange a convenient date and this will be confirmed via email. Once you have committed to the day, the furniture can arrive between 7am and 9pm on that day. On the day of your delivery, you will be given a 3 hour delivery window and will be contacted between 30 minutes and one hour before the delivery. It is your responsibility to ensure that your home is safe and prepared for the delivery. The driver cannot help to assemble the furniture and cannot remove old furniture or packaging.
For problems which arise once the driver has left, please contact us by following the instructions at clause 2.2.
7.15 Your rights in relation to furniture delivery services. Please note that if you make use of our furniture delivery services you are entering into a separate contract with us (subject to these terms) in addition to the contract for the goods themselves. Your rights in relation to our furniture delivery costs are different to your rights in relation to the goods you have ordered. In particular, the right to withdraw from the contract without charge within 14 days (as described below at clause 8) will not apply in relation to our furniture delivery services. This means that even if we grant you a refund for the furniture, you will not be entitled to a refund of our furniture delivery service costs (unless the product is faulty or we have delivered the wrong product).
8 Your rights to end the contract
8.1 You may be able to end your contract with us. Your rights to ending the contract will depend on what you have bought, whether there is anything wrong with the product(s), how we are performing and when you decide to end the contract.
8.2 Ending the contract if what you have bought is faulty or misdescribed. If you are ending the contract because the product is faulty or was misdescribed, you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back). We are under a legal duty to supply products that are of satisfactory quality and as described in accordance with this contract. Nothing in these terms will affect your statutory rights.
8.3 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below and you have not yet received the product(s) which you have ordered, the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
8.3.1 we have told you about an upcoming change to the product or these terms which you do not agree to;
8.3.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
8.3.3 there is a risk that supply of the products may be significantly delayed because of events outside our control; or
8.3.4 you have a legal right to end the contract because of something we have done wrong.
8.4 Exercising your right to change your mind and withdrawal from the contract. For most products bought online you have a legal right to change your mind and receive a refund up to 14 days from the date you receive the goods.
8.5 Our goodwill guarantee. We offer a goodwill guarantee to our customers (excluding furniture products), which is more generous than your legal rights as noted in 8.4 above. Our goodwill guarantee allows you to return products bought online within 30 days of receiving the goods and receive a refund. If your purchase is split into several deliveries over different days, you have 30 days after the day you receive the last delivery to change your mind about the products and to return the products. Please note that you are responsible for the cost of returning the product to us by post.
8.6 When you don't have the right to change your mind or withdraw from the contract. You do not have a right to change your mind and request a refund in respect of:
8.6.1 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
8.6.2 our furniture delivery services (see clause 7.14 for more details),
8.6.3 products that are made to your specifications or are clearly personalised; or
8.6.4 products liable to deteriorate or expire rapidly.
8.7 Process to withdraw from the contract. If you want to withdraw from the contract, you can either let us know by contacting us (see clause 2.2 for details) or by completing the withdrawal form at Schedule 1 and sending it to us at the address stated in clause 8.8 below on or before the withdrawal period has expired (30 days from the date on which you received the product(s)).
8.8 Returning the unwanted items. Once you have notified us that you wish to withdraw from the contract, you must return the unwanted product(s) within 14 days of notifying us of your decision to cancel. Please either return the product(s) at any standalone UK store (excluding Muji concessions with Selfridges or House of Fraser) or to:
MUJI Online
Unit 12
Victoria Industrial Estate
Victoria Road
London
W3 6UU
Please note that if you have handled the goods beyond what is necessary to inspect them and/or check that they work, you will be responsible for any diminishment in value caused by your excessive handling of the goods. If this is the case, we will apply a deduction to the refund to reflect the relevant reduction in resale value.
There will be a return slip sent with every order. Please be sure to complete this and enclose the slip along with proof of purchase and the product back to the address noted above.
8.9 When we will refund the delivery charge. If you return the goods because they are faulty or because you have exercised your right to cancel in accordance with these terms, we will refund the basic cost that you paid us to deliver the goods to you. Please note that we will not be responsible for refunding the cost of any express, premium or enhanced delivery option which you may have chosen when you placed your order.
8.10 When we will refund your postal charges for returning the product. If you have received the wrong product or a defective product, we will reimburse you for all postage costs incurred in returning the product back to us via Royal Mail or Parcelforce 48 Hour Service (for larger items). We recommend using a recorded service as we cannot be held responsible for any items lost in transit. In all other circumstances (including where you have exercised your right to cancel the order in accordance with these terms) you must pay the costs of returning the goods to us.
8.11 What if the item is damaged during delivery back to us. If the item you are returning is damaged in transit whilst being returned to us, you will be responsible for the costs of such damage.
8.12 How we will refund you. We will refund you the price you paid for the products by the method you used for payment.
8.13 When your refund will be made. Once your return has been received by us we will contact you to arrange the refund or exchange you have requested. In some cases where a refund is due we will need to contact you by phone to arrange this. When your return is processed, we will send you a confirmation email. You will receive your refund 14 days after the day on which we receive the goods that you have returned.
8.14 Furniture refund policy. Please note that furniture products are not covered by our goodwill guarantee. You may cancel your order in relation to furniture products within 14 days of receiving the goods (as detailed above in this clause 8), but please note that after the 14 days have expired we are under no obligation to accept returns or provide any refund. If we do offer a refund on a discretionary basis we may deduct a charge which will be no more that 30% of the original price plus delivery and return costs.
Please note that if a furniture product is faulty or defective we would be happy to issue a replacement or a refund – however please note that from six months after you received the product it is up to you to prove that the product was defective on the date that we supplied it to you. This does not affect your statutory rights. To arrange a return, please contact us as soon as possible by following the instructions at clause 2.2.
9 Our rights to end the contract
9.1 We may end the contract if you break it. We may end the contract with you at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
9.2 We may end the contract if products become unavailable. We may end the contract with you at any time by writing to you if any product(s) you have ordered become unavailable for any reason. In such circumstances we will refund you as described at clause 8.12.
10 If there is a problem with the product
10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us by following the instructions at clause 2.2.
11 Price and payment
11.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. All prices quoted are in Sterling. All prices and product details should be checked at one of our UK stores before making or requesting any purchase. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order. All price information may be subject to change. Please note, we are unable to process invoices exempt from VAT or equivalent tax in other jurisdictions
11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
11.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
11.4 When you must pay and how you must pay. We offer payment via the payment providers PayPal and Adyen for Credit Cards and Debit Cards, Apple Pay, WeChat Pay and Alipay. Your card will be charged at the time your order is placed (when you clicking 'submit payment'). Please ensure that your billing address of the card matches the delivery address as a negative match may result in the transaction being declined. If your order is declined, your card will not be charged.
11.5 Process for accepting online payments. We use an online payment service from PayPal and Adyen. Payment details for both providers are entered over a secure link and the payment will be authorised after first checking the details that have been entered. All details entered onto PayPal and Adyen are kept securely by these providers and are not transmitted to us.
12 Our responsibility for loss or damage suffered by you
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and for defective products.
12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13 How we may use your personal information
13.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.
14 What is Muji's Waste Electrical and Electronic Equipment (WEEE) policy?
14.1 We offer free in-store take back so you are able to take your items to our store. You need not have purchased the equipment from one of our stores. If you are purchasing from our stores, bring your equivalent waste product with you when you come to purchase a new one. You must make sure that the product is clean and safe.
14.2 All new electrical and electronic products now carry the 'crossed out wheelie bin' logo (as below) to help you identify which products are recyclable. You do not need to have purchased new equipment to be able to recycle your old appliances. The products are sent out to our recycling centre for processing.


 
15 Other important terms
15.1 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 21 days of us telling you about it and we will refund you any payments you have made for products not provided.
15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
 
 
Schedule 1
Cancellation (withdrawal from contract) Form
(Complete and return this form only if you wish to withdraw from the contract)
To MUJI Online, Unit 12, Victoria Industrial Estate, Victoria Road, London, W3 6UU
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the products,
Ordered on [ *            ]/received on [ *            ],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
© Crown copyright 2013.
 
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